Buying Credits from your Phone

To order credits from your phone, text message the product code that you want to 23000 or 26469. You will receive a confirmation message via SMS on your phone. Once you respond to this confirmation message, Red Fish will send you another message that contains a link for you to download your product. If you are ordering one of the monthly plans, text message the plan name to the appropriate shortcode. For example, to order the Gold plan text message GOLD to 23000, for the Horoscope plan text message FUTURE to 23000 or 26469.

What is our phone number?

You can call us toll-free at 1-800-715-7593

Text Alert Services

Once you sign up for a Text Alert Service you will automatically be billed and incur charges on your cell phone as stated in this Agreement each month until you cancel the Service. You will receive your content everyday Mon-Sun. To stop service text STOP to the delivery short code, 23000 or 26469.

Voting and Polling

Voting and Polling programs are billed at $0.25, $0.50, $0.99 cents depending on what program you participate in. For more information please email support@myredfish.com.

Trivia

Trivia programs are billed at $0.25, $0.50, $0.99 cents depending on what program you participate in. For more information please email support@myredfish.com.

What is SMS?

SMS (Short Message Service) is a service for sending messages to a wireless device (e.g. mobile phone, pager, Blackberry, etc.). You can send up to 160 characters (224 characters if using 5-bit mode) depending on the recipient's mobile device as well as the language you type in.

Rates and Terms

At MyRedFish.com, you may order products either on a pay-as-you-go basis or through our credit system. The credit cost and dollar cost associated with each product type are listed here.

Buying Credits

Monthly subscribers receive credits at the beginning of each month. Gold plan members ($9.99 / month) receive 12 credits

Is my phone compatible with your service?

Visit our compatible handset page. If you do not see your phone in this list, unfortunately at this time, we are unable to provide services to your phone.

Does my phone have to be internet capable?

Yes, your phone must be capable of accessing the Internet and able to send and receive text messages. Please note that these features may incur extra costs with your carrier. If you are unsure as to whether these are included in your phone plan, contact your carrier.

T-Mobile Customers must subscribe to T-Zones in order to activate their Internet access

How many ringtones can I have on my phone?

Each phone has a certain memory allocation. Once this allocation has been used up, you can not add any additional ringtones without deleting a prior one first.

How many times can I download a ringtone?

Each ringtone that you order can only be sent to your phone one time. If you accidentally delete it, you must pay for a new one. Each product is copyrighted material and is therefore meant for one individual non-commercial use.

Can I listen to a ringtone before I order it?

Yes, simply click on the product you're interested in to popup a preview window

What is the difference between a polytone and a true tone?

A polytone has been synthesized from the original work (An instrumental version). A true tone is the actual artist played on your cell phone.

Carrier Specifics

AT&T:

If you're using AT&T as your mobile carrier, you must have an Internet-enabled cellular phone to download our ringtones, wallpapers and games. Not all cellular phones come web-enabled, so check your phone's documentation or manual. Still unsure? Call AT&T at (800)331-0500 or visit them online at http:///www.wireless.att.com.

T-Mobile:

If you're using T-Mobile as your mobile carrier, you must have T-Zones available and enabled on your cellular phone to download our ringtones, wallpapers and games. Not all cellular phones come with T-Zones, so please be sure your phone does. Don't know if your phone has T-Zones? Call T-Mobile at 1-800-TMOBILE or visit them online at http://www.tmobile.com.

Verizon Wireless:

If you're using Verizon Wireless as your mobile carrier, you will not be able to download any wallpapers, ringtones or games. Unfortunately, we can only send SMS text alerts to Verizon Wireless phones.

Who do I contact if I don’t receive my product?

If you do not receive your product within 24 hours or you believe that your credit total is incorrect, please contact us.

How do I cancel my membership?

To delete your account, send an email to support@myredfish.com
From your phone, text message the word STOP or END or QUIT or UNSUBSCRIBE to cancel your subscriptions

Will my personal data be sold or given away?

Please review our privacy policy, which can be found HERE